Privacy Policy

Effective Date: [Effective Date]

Extreme K-9 ("Extreme K-9," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit extremek-9.com (the "Site"), contact us, or use our dog training, boarding, class, assessment, and related services (the "Services").

1. Information We Collect

Information you give us. When you fill out our contact form, call, email, enroll in a program, or book a service, we may collect:

• Your name, email address, phone number, and mailing address
• The subject and content of your messages
• Information about your dog, such as name, breed, age, health and vaccination records, veterinarian details, and behavior history
• Emergency contact information
• Billing and payment information

Information collected automatically. When you visit the Site, we and our service providers may automatically collect your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit. We may use cookies and similar technologies to do this.

Information from third parties. We may receive information from social media platforms (such as Facebook and Instagram) when you interact with our pages, and from veterinarians or referral partners with your permission.

2. How We Use Your Information

We use your information to:

• Respond to your questions and requests
• Provide, schedule, and manage training, boarding, classes, and other Services
• Care for your dog safely, including in an emergency
• Process payments and send invoices and receipts
• Send service updates, reminders, and, if you agree, news and promotions
• Improve our Site and Services
• Comply with the law and protect our rights, clients, staff, and animals

3. How We Share Your Information

We do not sell or rent your personal information. We share it only as follows:

• Service providers who help us run our business, such as website hosting, scheduling, email, and payment processors. They may use your information only to perform services for us.
• Veterinarians and emergency providers when needed for your dog's health or safety.
• Legal requirements, when required by law, subpoena, or to protect the rights, property, or safety of Extreme K-9, our clients, or others.
• Business transfers, if Extreme K-9 is involved in a merger, sale, or transfer of assets.
• With your consent, for any other purpose you approve.

4. Photos and Videos

We may photograph or film dogs during training and boarding. We will only use images that identify you personally in our marketing or social media with your permission. You can ask us at any time to stop using images of you or your dog.

5. Cookies and Analytics

The Site may use cookies and analytics tools, such as Google Analytics, to understand how visitors use the Site. You can set your browser to refuse or delete cookies, though some parts of the Site may not work properly. To opt out of Google Analytics, you can use the Google Analytics Opt-out Browser Add-on. The Site does not currently respond to "Do Not Track" signals.

6. Third-Party Links

The Site may link to other websites, including our Facebook and Instagram pages. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Data Retention

We keep personal information only as long as needed for the purposes in this Policy, including keeping records of the Services we provided and meeting legal, tax, and accounting requirements.

9. Your Choices and Rights

You may:

• Ask to see, correct, or delete the personal information we hold about you
• Unsubscribe from marketing emails using the link in the email or by contacting us
• Withdraw consent to the use of photos or videos

To make a request, contact us using the details below. We may need to verify your identity first. Depending on where you live, you may have additional rights under applicable law.

10. Children's Privacy

The Site and Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the Effective Date above. Your continued use of the Site or Services means you accept the changes.

12. Contact Us

Extreme K-9 — Carbondale (Main) 1888 S. Wolf Creek Rd., Carbondale, Illinois 62902 Phone: (618) 964-1000 · Email: behesha@extremek-9.com

Extreme K-9 — Springfield 2328 Peerless Mine Rd., Springfield, Illinois 62702 Phone: (217) 299-7338 · Email: susan@extremek-9.com

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